Troubleshooting

Diagnose activation, device, sending and import problems.

• BuzzRelay does not start or the splash screen freezes A splash screen stuck on "Checking browser installation…" almost always means the one-time Chromium download is blocked or stalled. Check your internet co…
• License activation failed Most "invalid purchase code" errors are the wrong code: the purchase code is a UUID inside your Envato licence certificate, not the item ID and not the in…
• Device shows disconnected or the QR code won't scan WhatsApp QR codes refresh roughly every 20 to 25 seconds, so the usual fix is to click Refresh and scan the new one quickly. If the QR never appears at al…
• Messages are failing to send Check three things in order: that the sending device still shows connected, that the failing numbers are actually on WhatsApp, and whether the daily send…
• Contact import errors Blank phone numbers after an import almost always mean the Phone column was formatted as Number in Excel, which strips the leading plus and can turn long…
• Media and attachment problems WhatsApp enforces file size limits: images, video and audio up to 16 MB, documents up to 100 MB. A file over the limit will not send. The other common cau…
• AI content generation errors An "invalid API key" error is nearly always a stray space copied with the key, or a key pasted into the wrong provider's field. A quota or rate-limit erro…
• Antivirus or SmartScreen is blocking BuzzRelay SmartScreen's "Windows protected your PC" warning appears for newly published software — click More info, then Run anyway. If antivirus quarantines the ap…
• A campaign is stuck, paused or won't start A campaign that will not start usually has no connected device, no recipients, or no messages. A scheduled campaign that never fired usually means BuzzRel…