BuzzRelay Documentation
How WhatsApp sending limits and bans actually work, how to configure every BuzzRelay setting, and what to do when something goes wrong.
Install BuzzRelay, activate your license, connect a device and send your first campaign.
- What is BuzzRelay? BuzzRelay is a Windows desktop application that sends personalised WhatsApp campaigns from your own WhatsApp numbers. It drives WhatsApp Web through a rea…
- System requirements BuzzRelay needs Windows 10 or 11 (64-bit), 4 GB of RAM minimum with 8 GB recommended if you run several devices, 2 GB of free disk space, an internet conn…
- Install BuzzRelay Run the installer and follow the wizard — no administrator rights are needed. On the very first launch BuzzRelay downloads the Chromium browser it uses to…
- Activate your license BuzzRelay activates with either an Envato purchase code, in UUID format, or a licence key in XXXX-XXXX-XXXX-XXXX format. Pick the matching option on the l…
- Connect your first WhatsApp device Open Devices, click Add Device, give it a name, then scan the QR code from your phone using WhatsApp → Linked Devices → Link a Device. The card turns gree…
- Send your first campaign Creating a campaign takes two steps: design the messages (name, device, and one or more messages), then choose recipients and decide whether to send now o…
How WhatsApp limits, bans and sending policy actually work — the background any bulk sender needs before writing a campaign.
- WhatsApp message limits explained WhatsApp does not publish a fixed daily message limit for ordinary accounts. In practice the limit is behavioural: a number is restricted when it sends fa…
- How to avoid a WhatsApp ban when sending in bulk The single most effective protection is only messaging people who gave you their number and expect to hear from you — report rate drives bans more than vo…
- How to warm up a new WhatsApp number Warming up means building a normal-looking history on a new WhatsApp number before you send at volume. Spend the first week on real two-way conversations,…
- My WhatsApp number was restricted or banned Stop sending from that number immediately — continuing is what turns a temporary restriction into a permanent one. Temporary bans clear on their own, usua…
- Is bulk WhatsApp messaging legal? Sending business messages on WhatsApp is legal in most countries when the recipient consented to hear from you, you identify yourself, and you honour opt-…
- WhatsApp Business API vs WhatsApp Web automation The Business API is Meta's official channel: approved message templates, published sending tiers, a green tick, and a per-message fee that varies by count…
- WhatsApp broadcast lists vs a bulk sender A WhatsApp broadcast list is built into the app and free, but it caps at 256 recipients per list and — the part that catches people out — only delivers to…
- How to check whether a number is on WhatsApp There are two different checks and they answer different questions. Format validation tells you whether a number is well-formed for its country — it is in…
- How to export contacts from a WhatsApp group You can extract the members of a group you are in, but not all of them. WhatsApp Web now identifies group participants by an opaque internal handle rather…
- Best time to send WhatsApp marketing messages Mid-morning (roughly 10am to noon) and early evening (6pm to 8pm) on weekdays are the safest general windows, in the recipient's own local time. What matt…
How BuzzRelay sends, what it stores, and why it behaves the way it does.
- How BuzzRelay sends messages BuzzRelay drives a real Chromium browser logged into your WhatsApp account and sends through WhatsApp Web, the same interface you would use by hand. For e…
- Templates vs campaigns: the snapshot rule A template is reusable content. A campaign takes a copy of that content at the moment it is created, and from then on the two are independent. Editing a t…
- Campaign and recipient statuses A campaign is draft, scheduled, running, paused, completed, failed or cancelled. Each recipient is pending, sent, failed or skipped. The important detail…
- Where BuzzRelay stores your data Everything lives in %APPDATA%\BuzzRelay\ on your own computer: a SQLite database with contacts, templates and campaign history, a browser profile per conn…
- What BuzzRelay does not do BuzzRelay cannot guarantee your number will not be banned, does not supply contacts, does not connect to the WhatsApp Business API, and cannot send while…
- How anti-ban protection works BuzzRelay's protections all address one thing: making automated sending look like ordinary human use. Randomised delays break up machine-gun timing, typin…
Step-by-step instructions for specific tasks.
- Import contacts from Excel BuzzRelay imports .xlsx and .csv files. Only a Phone column is required, and it must include the country code. Name, Email, City and Company map to the ma…
- Personalise messages with variables Variables use double braces: {{name}}, {{phone}}, {{email}}, {{city}}, {{company}}, plus {{date}} and {{time}} which are built in, and any custom field fr…
- Use spin text to vary your wording Spin text uses single braces with a pipe: {Hi|Hello|Hey} picks one option at random for each send, so no two messages are byte-identical. Groups can be ne…
- Run multiple devices and spread volume Each campaign in BuzzRelay sends from one device, so spreading volume is something you set up rather than something that happens automatically: split the…
Diagnose activation, device, sending and import problems.
- BuzzRelay does not start or the splash screen freezes A splash screen stuck on "Checking browser installation…" almost always means the one-time Chromium download is blocked or stalled. Check your internet co…
- License activation failed Most "invalid purchase code" errors are the wrong code: the purchase code is a UUID inside your Envato licence certificate, not the item ID and not the in…
- Device shows disconnected or the QR code won't scan WhatsApp QR codes refresh roughly every 20 to 25 seconds, so the usual fix is to click Refresh and scan the new one quickly. If the QR never appears at al…
- Messages are failing to send Check three things in order: that the sending device still shows connected, that the failing numbers are actually on WhatsApp, and whether the daily send…
- Contact import errors Blank phone numbers after an import almost always mean the Phone column was formatted as Number in Excel, which strips the leading plus and can turn long…
- Media and attachment problems WhatsApp enforces file size limits: images, video and audio up to 16 MB, documents up to 100 MB. A file over the limit will not send. The other common cau…
- AI content generation errors An "invalid API key" error is nearly always a stray space copied with the key, or a key pasted into the wrong provider's field. A quota or rate-limit erro…
- Antivirus or SmartScreen is blocking BuzzRelay SmartScreen's "Windows protected your PC" warning appears for newly published software — click More info, then Run anyway. If antivirus quarantines the ap…
- A campaign is stuck, paused or won't start A campaign that will not start usually has no connected device, no recipients, or no messages. A scheduled campaign that never fired usually means BuzzRel…
Every setting, file format and limit, with its default value.
- Acceptable use policy BuzzRelay is sold for messaging people who gave you their number and expect to hear from you — customers, enquiries, bookings, members. It is not sold for…
- Complete settings reference Every BuzzRelay setting with its default. The ones that matter most are the delay range (5–15 seconds), the daily message limit (200 per device), the Numb…
- Message types reference BuzzRelay supports eight message types: text, image, video, audio, document, location, contact and url. A single campaign can mix them into a sequence, se…
- Licensing and devices One BuzzRelay licence activates one computer at a time, bound to a device identifier derived from your hardware. There is no limit on how many WhatsApp nu…
- Glossary Definitions of the terms used throughout BuzzRelay and this documentation — device, campaign, template, sequence, spin text, variable, number warmer, quie…
- Frequently asked questions Common questions about buying, installing and using BuzzRelay, and about WhatsApp sending limits and bans. BuzzRelay is a one-time purchase, runs on Windo…
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